USAGE GUIDE

FAQ AND MANUAL

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FAQ Frequently Asked Questions

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    If a problem occurs, please contact the customer support center of MATCHING KOREA or use the support/contact section on the website. A professional team will promptly resolve the issue.

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    MATCHING KOREA regularly sends newsletters to provide updates on the latest service updates, event news, etc. If you agree to receive newsletters when signing up, you can receive news.

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    You can cancel the project after matching, but contract termination will proceed according to the agreement and conditions specified in the contract with the other party. MATCHING KOREA can provide consultation on termination procedures, but specific legal actions should be pursued through professional legal advice.

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    You can request service withdrawal by selecting the withdrawal option in your account settings. We will provide guidance on the withdrawal process.

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    Additional costs may arise depending on specific services or additional requests. All costs will be transparently announced in advance.

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    MATCHING KOREA provides support in the initial stages of cooperation, but ongoing management of cooperation is directly handled between the cooperating companies. Additional support can be requested from MATCHING KOREA if necessary.

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    If overseas travel is necessary, MATCHING KOREA can assist in coordinating between cooperating companies, but specific travel plans should be directly negotiated between the cooperating companies.

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    Yes, you can request a new match at any time if the initial matching fails. It is recommended to analyze the cause of the matching failure and request again after improvement.

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    After matching, the contract is proceeded through negotiation between the parties. If necessary, you should use legal advice from a professional Lawfirm in Korea.

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    Rather than immediately entering into a contract, a negotiation process to explore cooperation possibilities is required after clearly defining each other's requirements and expectations through initial meetings.

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    MATCHING KOREA provides support during the matching and cooperation process, but the success of the project depends on the efforts of both parties. We provide project management and monitoring guides to increase the success rate. Our expert team supports profile optimization and matching strategy adjustments.

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    It is important to provide detailed profiles and projects and present specific and clear goals and business requirements. Maintaining active communication and an open attitude also helps.

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    Currently, Korean and English are supported, and we plan to expand support for various languages in the future.

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    Yes, registered projects can be modified at any time. However, if matching requests are already in progress, changes must be clearly communicated to partners.

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    Yes, you can set project information as private, and in this case, information is shared only through the MATCHING KOREA team.

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    Specific information related to the project, such as project name, project description, required skills, budget range, desired collaboration period, etc., is required.

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    Yes, you can view various success cases on the MATCHING KOREA website. This allows you to explore possibilities for cooperation.

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    MATCHING KOREA provides consultation and guidance on the contract process after matching, but does not provide legal contract services. If you need legal advice, it is recommended to consult with external legal experts.

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    MATCHING KOREA provides multilingual support and professional translation services to minimize language barriers. However, additional fees may be charged for these services if necessary.

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    If disputes arise after the matching contract, contact the customer support center for assistance. However, while MATCHING KOREA will do its best to support, successful dispute resolution is the responsibility and effort of the parties involved.

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    MATCHING KOREA provides guides and advisory services for partnership management after matching. We provide guidance on the best ways to maintain successful cooperation. However, while MATCHING KOREA will do its best to support, successful maintenance of cooperative relationships is the responsibility and effort of the parties involved.

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    In the initial stages before matching, you can search for partners that meet your matching criteria and start communicating with them through the MATCHING KOREA platform's professional team. If necessary, you can have several video conferences with matched companies. After completing the Term & Condition Sheet with the matched company under the guidance of the professional team, you deposit the platform usage fee into the escrow account agreed upon with the platform. After matching, additional processes such as specific contract negotiation and conclusion are added. During this process, you can freely contact the matched company.

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    You can check the progress of your project in real-time on the "My Page."

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    No, MATCHING KOREA supports matching between companies in various industry sectors. Detailed matching is also possible through cooperation with experts in each industry sector.

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    Yes, matching with foreign companies is also possible.

    MATCHING KOREA supports global business matching, enabling matching with companies from various countries worldwide, not just Korean companies. It's an ideal platform for companies looking to expand globally.

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    The matching process varies depending on user requirements and market conditions, typically taking from several days to a few weeks.

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    MATCHING KOREA provides proposal writing guides and templates. Refer to these and clearly describe your business goals, necessary conditions, etc. You can directly write and submit project proposals in the "Project Registration" section.

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    After signing up for membership on the platform and creating a business profile, input the details of the project on the 'Matching Request' page and specify the characteristics of the desired partner. After setting the conditions for the partner you want to match with, the professional team will analyze and propose a match. Please provide as much detailed information as possible for effective matching.

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    After completing membership registration and profile creation, you can immediately use the matching service.

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    We apply the latest security technology and strict data protection policies to securely protect user information and project data.

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    MATCHING KOREA prioritizes the protection of user's personal information, and all personal information is managed under strict security measures. Detailed information can be found in the Privacy Policy on the website.

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    Select the "Forgot Password" option on the login page and reset your password using the registered email address.

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    Yes, you can update your profile information at any time by logging into the MATCHING KOREA platform and accessing "My Page."

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    After logging in, go to the 'My Profile' section and enter detailed information such as business information, service requirements, contact information, etc. The more specific you are, the more accurate the matching can be.

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    Click the 'Sign Up' button at the top of the homepage, enter the required personal information, and complete the registration process. Membership is confirmed through email verification.

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    Yes, joining the MATCHING KOREA platform is free. However, you need to pay the platform usage fee agreed upon in advance when the matching contract with the desired partner is completed. Also, specific premium services, additional consulting, legal advice, etc., may incur separate costs.

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    The main services include business matching, providing real-time market insights, comprehensive matching support services, and providing community and networking opportunities.